Jura Watches reviews, experiences, ratings, and complaints

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Reporting to Trading Standards as the Longines watch is not fit for purpose.

The Longines watch has failed three times in less than a year, Sellors/Jura are unwilling to offer a refund.

Refund offered 17 May 2024
Refunded accepted by me 17 May 2024
Refund retracted on 20 May 2024

Quick to retract the refund, but not quick in responding to emails or answering questions. I have asked for the company address twice with no answer, I found an address which I asked them to confirm was correct and still no answer. (I need the appropriate address to supply to court).

Sellors/Jura has had the watch for over a month and no resolution offered.

This company will be reported to trading standards and taken to court.

Probably the worst experience I’ve had in a long while, considering I’ve been saving for a decent watch for years. Unfortunately, I’ve made a mistake to buy it from this “company”. What a waste of money (£2K), time, nerves, wish it never had happened to me, and will never happen to you reading this.

CW Sellors Jura Watches (or whatever it’s called at the time when you’re reading this) seemed legit on Google with good reviews, so I placed an order for a Fortis Flieger. They sent me a wrong product, a watch with a short strap which didn’t fit my slim wrist, prob wouldn’t fit my cat if tried. I couldn’t even fasten the strap, so I put the watch back in the box and returned it asking for a replacement. Weeks later received an email with pictures taken under a microscope saying the product has been damaged (there were signs of the watch being taken from the box, i.e. something resembling a speck of dust), I tried to argue I barely touched it but to no avail. The choice (an ultimatum really) that I was offered, was either they return it to me (at my expense) as it, is or I pay an extra £100 for a normal size strap. Dutifully payed an extra £100 for a watch that I don’t even like that much on the wrist, hate it really, and now will be sending it to the local charity.

Please do not buy a watch online, especially from this rip-off “company”. This is just a bunch of crooks, and I can’t even be bothered to tell you about my relentless phone and email conversations with them, you’d need a lot of propranolol. Just go to your local AD, and talk to real people, not robots.