Jet2holidays reviews, experiences, ratings, and complaints

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The 1st and last time staying at a H10 Hotel, in addition to the 1st and last time booking a holiday with Jet2.
Disappointed doesn’t even come close to how we have been left feeling staying here. The fact we had to move ourselves from this hotel 4 days into a 10-night all-inclusive holiday really does say it all and I wish we had moved sooner… No help from Jet2 I might add, and further cost of £1600 which was the best money I have spent to get out of there. I spent 2 days trying to contact Jet2 to get moved.
This hotel does not deliver as deceptively advertised, is severely overpriced, and not good value for money.
Never have we been to a hotel where the staff are so rude, unhelpful, abrupt, and dismissive with a complete lack of morale.
There is a very evident and clear cultural divide as to the nationalities the staff are willing to help. This was resonated by all staff in the hotel, Reception, Lobby Bar, Restaurant, Poolside, and Pool Café.
Our complaints were completely dismissed by reception staff including Air-conditioning not working and a persistent smell of foul sewage in our room.
Poolside facilities are inadequate for the volume of guests. The hotels no reserve policy for sunbeds wasn’t policed by poolside staff. Beds were being reserved at 06:00/07:00 when the pool opens at 09:00. Most of the beds that were reserved didn’t have bodies on them until late morning/early afternoon. When asking for support in finding some the reply was simply “nothing we can do”.
The resort atmosphere was nothing more joyous of a funeral and the time we were there we tried to stay away from the resort.
The food and service in the main restaurant was abysmal. Completely understaffed, and what can only be described as under-cooked slop. We chose to eat away from the resort, it was safer as the night we did eat in the restaurant we ended up unwell.
Upon checking out we were greeted by a gentleman on Reception who we had not met during our stay. He questioned why we were leaving and after we told him the issues we were having, the response in return was a simple shrug of the shoulders and “OK”. Certainly, cemented the fact we made the right decision to move.
This isn’t the worst resort we’ve stayed at, it’s by far the only BAD ONE!
I have been communicating with Jet2 since staying here for this second-rate holiday they sold to me. I have been taken for a ride by them with no support during the holiday, or afterwards whatsoever. According to ‘their’ communication with the hotel, none of the concerns, issues, or complaints I raised during the stay happen and it is acceptable for Jet2 to be uncontactable on their dedicated 24hr helpline during peak periods. Valued customer? Definitely not.
Based on our experience, avoid H10 Playa Esmeralda, avoid Jet2. You will be disappointed.