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eDreams reviews, experiences, ratings, and complaints

eDreams reviews, experiences, ratings, and complaints
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eDreams logo
Website
eDreams
Category
Holiday & Travel

eDreams reviews

The webshop of eDreams has been active on the internet for quite some time, and you have certainly discovered this internet shop when you were looking for a new bed, a new table, chairs or sofas. But you naturally want to know for sure whether this webshop is reliable and whether they keep their promises. You may also be curious about their customer service, whether they are easily contactable and how they deal with complaints. Then you have come to the right place! Read the reviews and experiences of customers who have ordered something from eDreams before and judge for yourself whether this store is suitable for you. Are you already a customer of eDreams? Help other customers and us by sharing your experiences with eDreams!

About eDreams

eDreams is a well-known name where you can book your dream trip or holiday. They are active in the Holiday & Travel and are also seen as a specialist in this industry. Their clear website, range of safe and well-known payment methods and Chamber of Commerce registration are strong plus points indicating that eDreams is a reliable provider. We think that eDreams is reliable.

Active in category Holiday & Travel

The vast number of travel agencies sometimes make it difficult for customers to determine whether a provider is reliable and safe. However, there are several things to keep in mind when booking a trip or holiday. First, make sure that the company is registered with the Chamber of Commerce and offers secure and recognised online payment methods, such as iDeal and whether their phone number is clearly stated on their website. These are strong indicators that a company takes their business seriously. Besides this, you can also check whether the company is registered with quality labels, such as the SGR and ANVR.

Why eDreams?

Why should you choose eDreams? eDreams has a clear and user-friendly website that is also mobile-friendly. You can easily find trips and holidays, and all information about the conditions is easy to find and clear. In addition, the website is secured with an SSL/TSL certificate, recognisable by the locked padlock in front of the URL in the web browser bar. So, you can safely leave personal data and also pay securely online. In addition, eDreams complies with European legislation regarding data security and privacy. eDreams has various contact options. You can contact them by e-mail or by phone. eDreams has an expert team of specialists who can answer all your questions about bookings.

Share your experiences with eDreams

Are you already a customer of eDreams? Help our visitors and us and complete eDreams's story by writing a review. Be honest about both the positive and negative experiences and help other customers make an informed decision whether or not to order from this webshop. We would like to thank you in advance for taking the time to write the review.

Reviews over eDreams

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Experiences with eDreams

We have verified the company eDreams. The website www.edreams.es has been active for a while and it is a reliable company to place an order with. Of course, eDreams is a member of the Chamber of Commerce (KvK) and the website contains an SSL/TSL certificate. You can recognize this by the closed padlock in the web browser's URL bar. The security indicates that you can safely use all known and secure payment methods offered by eDreams.

eDreams has been receiving customers in their webshop for years and they have a good reputation. Customer reviews are overwhelmingly positive. By writing a review, you help consumers make an informed decision about placing an order with this webshop.

Curious about eDreams? Check out the website www.edreams.es. This will give you a good idea of the company and you can view the range of products. The website also provides more information about contact options and opening hours.

Posted on: 26-01-2022
Written by: ReviewXL

10 / 10
5/5 5/5 5/5 5/5
Expert review
Stay away

I have booked a flight online with a agent that told me he works for eDreams. Paid a deposit and no invoice or ticket.

Posted on: 02-12-2022
Last edited on: 02-12-2022
Written by: Paul

2 / 10
1/5 1/5 1/5 1/5
Buy again? Yes
So rude

Rubbish company I’m still for refund since 2020.. is more than 300£. And they said to wait 6 months is already 2 years.. never booked again with them.. And I tried to call a lot of times and they are always so rude.

Posted on: 28-09-2022
Last edited on: 28-09-2022
Written by: Engelouse S.

2 / 10
1/5 1/5 1/5 1/5
Buy again? Yes
Stay away

I have a LOT to say about eDreams, and I keep hearing the same complaint over and over again - hidden fees.

After making my booking, I noticed an extra charge from eDreams on my bank statement. After some back and forth with eDreams’ customer service, I discovered they’d subscribed me to their prime membership without my permission. As compensation, I was offered a €20 discount off my next booking with them, but they completely ignored my refund requests until I threatened to open a fraud case via my bank.

My friend had a similar situation, where eDreams claimed the extra cash they charged her was for luggage fees, and she too was refused a refund. Someone else had an even weirder issue, when the company booked them on the wrong flight with the airline and refused to fix it. They claimed that his booking was for the flight he’d selected, and he’d have to pay again to change to the flight he originally wanted.

These stories are no exception - TripAdvisor is full of threads dedicated to slating eDreams for poor customer service, extra fees, and unexplained cancellations. As one unsatisfied customer put it on Yelp, "One could get more service out of a bunch of penguin juggling monkeys than eDreams".

Posted on: 15-09-2022
Last edited on: 15-09-2022
Written by: Mark C.

2 / 10
1/5 1/5 1/5 1/5
Buy again? No
The worst experience i have ever had

I have paid my ticket flight with extra like online check-in after going to the aéroport 3 jours before the flight time i have been surprised from the ladies doing the check-in saying all bookings through Edreams app have had a problem because of their system they havent done the online check-in for no one and we had to pay extra £55 ans after contacting them for a refund they are making everything difficult even impossible to not issue any refund. Please stay away and I will personally never ever pay for any kind of service with Edreams.

Posted on: 20-07-2022
Last edited on: 20-07-2022
Written by: Ghizlane N.

2 / 10
1/5 1/5 1/5 1/5
Buy again? No
A VERY deceitful company

Despite numerous requests You have failed to return my Prime subscription despite lying that it had already been refunded - UTTER LIES.
I would have give 0/10 if the facility had been available

Posted on: 19-07-2022
Last edited on: 19-07-2022
Written by: Teresa O.

2 / 10
1/5 1/5 1/5 1/5
Buy again? No

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FAQ (Frequently Asked Questions)

Is eDreams a reliable company?

eDreams has been rated 6 times by its customers On average, they have received a rating of 3,3, with 40% of reviewers indicating they would buy here again.

In which sectors is eDreams active?

eDreams is mainly active in the category holiday & travel and specialized in the sector(s) hotels , auction and promotion sites and airline ticket providers.

I have read all the reviews carefully. What now?

Did you get a positive impression from the eDreams reviews? Then you can go to the eDreams website and place your order. If not, continue searching for another company here. We collect reviews of all major companies in the Netherlands and Belgium.

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